FAQs - Frequently Asked Questions

Q: What is Witty Bee?

In 2022, avid writer and reader Kelsi McKee launched the Witty Bee as a boutique for all book lovers to find cute, trendy items that show off their love of literature. She knows how important cozy apparel is for snuggling up while reading your favorite book!

Q: I just completed an order. How long until it ships?

We are a small team, but we try to ship orders out within 2-3 business days.

Q: How is shipping calculated?

Currently, all of our items ship free! We hope to be able to continue that service for a long time.

Q: I got an email saying my order shipped, but there’s no tracking info yet?

A: Please allow at least 24 hours for tracking info to update. 

Q: Do you ship internationally?

Currently, we only ship within the US due to international shipping costs. Someday we hope to be able to ship to international book lovers! 

Q: USPS says my package was delivered but I can't find it. What should I do?

If this happens, check with your neighbors or in all potential delivery locations at your address. In rare cases, the package will be delivered in an additional 24 hours. If not, you are able to fill out a lost mail form on the USPS website. Once your package is shipped from our studio, it is out of our hands. 

Q: What is your return policy?

We accept exchanges for other items/credit only. If you are dissatisfied with your sweatshirt or need a different size - please contact us at: info@thewittybee.com with your order number and details. Products must be exchanged within 30 days of purchase and the product must be unworn with the tags still attached. Customer must pay for exchange shipping. We cannot offer refunds or exchanges for our bracelets. 

Q: An item I ordered didn’t come in my package. What should I do?

We do our best to pack all of our Witty Bee packages correctly. However, from time to time, we may miss packing an item. Should this happen, please contact infor@thewittybee.com as soon as possible, and we’ll get the missing item out to you as soon as we can at our expense.

Q: My package/item arrived damaged. What do I do?

Though this is very rare, if one of our items happens to arrive damaged due to shipping or other reasons, please contact us immediately at infor@thewittybee.com. Please send us your order number, proof of purchase, and photo of the damage and we’ll make it right!

Q: My pullover has variations in color or small raised threads. Is this normal?

Due to the dyeing process used for the corded pullovers, differences in shading and color may occur due to its unique properties. Garments will gently fade over time for an enhanced vintage and relaxed look. Also, due to the nature of the fabric, some small raised threads or knots may be visible.

Q: What does "final sale" mean? 

Any items marked "final sale" cannot be returned or exchanged. These items are marked down, low in stock, and will go fast-- it's the perfect time to complete your wish list!

Q: I have a different question; who do I contact?

A: Please feel free to reach out to our Witty Bee shop manager, Kelsi, at info@thewittybee.com.

A TaffyTwist LLC Company